How to Become a SE Hub & Trainer

Help us Expand Our Hub & Trainer Network! Service Enterprise is delivered in partnership with organizations trained and equipped by AL!VE to guide local organizations through a comprehensive assessment, training, coaching and certification process. 

The Process for Becoming a Hub

If you’re interested in becoming a Service Enterprise Hub, review the program details and complete the application. If you have questions regarding the application process or want to apply, contact our Service Enterprise Administrator. Applications for future Hubs are currently being considered on an ad-hoc basis. 

Selection Criteria

Applications are accepted from the following types of organizations:

• State Service Commissions, state nonprofit associations, or state volunteer associations
• Foundations
• National organizations with affiliated networks
• Volunteer Centers, Connectors & Convenors
• Government and City Volunteer Offices
• Corporate Social Responsibility Departments
• Volunteer Engagement and Nonprofit Services Providers

Applications are reviewed on the following criteria:

• Demonstrated track record of success, including successful implementation of previous programs and grants for nonprofit capacity building and volunteer engagement
• Demonstrated capacity, experience and positive reputation in delivering training and capacity-building services to organizations in the service area
• Experience providing coaching/consulting services to organizations in the service area
• Ability to reach an extensive network of nonprofits in your community
• Financial and human resources to support the effective implementation of Service Enterprise

Applications received will be reviewed against the selection criteria outlined above and may require further conversation with the applicant.

Program Model

Hubs lead organizations pursuing Service Enterprise certification through the following process:

• 2-hour orientation, followed by a Service Enterprise Diagnostic, which measures current volunteer engagement practices
• 2-hour pre-training meeting, which includes a consultative session on the results of the Service Enterprise Diagnostic
• 16-hour Service Enterprise training
• 5-10 hours of additional coaching for each organization
• Final certification

Expectations for Hubs

Hubs are expected to:

• Work with at least 5 organizations annually to meet one of the following:
  • Certification as a Service Enterprise
  • Completion of Service Enterprise training series and coaching
  • Completion of the Diagnostic Assessment and a Diagnostic Debrief Session
• Agree to certify as a Service Enterprise with 18 months of operating as a Hub
• Sign a Service Enterprise license agreement for the term of the license
• Pay licensing and program fees
• Secure resources for expenses necessary to support the effective implementation, including staffing the program and certifying as a Service Enterprise, attending the monthly Hub training/meetings, and delivering training and coaching to cohorts