Association Manager: Gretchen Jordan, CVA (She/Her)
Florida - Southeast Region
Gretchen Jordan, CVA is the Association Manager who works with the Executive Committee and Board of Directors to prepare and deliver support to member services, the board of directors, and special projects. Previous work experience includes management in the corporate, non-profit sector and as a small business owner in addition to over twenty five years experience managing volunteer programs. She is an active member of local and national volunteer manager associations and has presented on volunteer management issues on the local, state, and national level. Gretchen earned her Certification in Volunteer Administration designation in 2000 and has a Bachelors degree in Community and Human Service from Empire State College. Her skills are public speaking, management, customer service, leadership, and organization. Gretchen and her husband have a home base but travel often in a 41' motor coach around the United States & Canada.
Service Enterprise Administrator: Kayla Paulson, CVA (She/Her)
Iowa - Midwest Region
Kayla has spent the last six years fighting for more strategic and impactful volunteer engagement in her community, state, and nationally. During her tenure with United Way of East Central Iowa she has worked with over 75 local agencies, more than 500 senior volunteers, Iowa Commission on Volunteering & Service, Points of Light, and United Way Worldwide to help improve volunteer engagement practices. Kayla Paulson has spent her professional career in marketing, training, community relations, and volunteer management both in the senior healthcare and nonprofit industries. She is an experienced trainer at state, regional, and national levels, delivering interactive and empowering workshops. She has taken 25 organizations in eastern Iowa through Service Enterprise, an organization change management program to effectively and efficiently leverage volunteers to deliver its social mission. She has served as President and Marketing & Communications Chair for Leaders in Volunteerism, Vice-Chair for RSVP Directors of Iowa Association, Walk to End Alzheimers Chair, Echo Hill PTO Hospitality Chair, Linn County Triad Board Member, Alburnett Community School District Foundation Board Member, United Way Worldwide Boomer Engagement, Service Enterprise Curriculum Design Team Member, LAP-AID Emergency Volunteer Center Core Team, and as a pro-bono volunteer for various nonprofits sharing her skills in volunteer management, strategic planning, training, marketing and communications.